The OnsiteReview™ is the most complete read available. The OffsiteReview™ is what happens before you are ready for that.
You complete The Operator’s Assessment and send your operating artifacts before the call. Three layers, 64 questions, plus 12 months of P&L, mix, and labor reports, the last 30 days of schedules, and your current menu. I spend one full day reading everything against the Five Fundamentals framework. When the call starts, we are already oriented — not spending the first 30 minutes on context.
One 90-minute Zoom session. I read your operation remotely through your numbers, your cast, your Guest Experience signals, and your own assessment of what is happening. Within five business days you receive a written diagnostic report — PDF, 8 to 15 pages — naming the Fundamental breaking your operation, the upstream mechanism driving it, and your next move.
The $2,500 fee applies as a credit toward Period Review, OnsiteReview™, or the first period of any Coaching or Consulting engagement that follows.
Prework — The Operator’s Assessment and your operating artifacts — must be completed within 5 business days of purchase. Link and artifact request sent immediately upon purchase.
